May 8, 2006
Law Firms Need More Face Time
In lamenting about the loss of face time between lawyers and their clients due to the increased use of e-mail, the Law Practice Management blog concluded its post with this:
“Today’s attorneys and legal managers need to concentrate on selecting the most appropriate communication tool, rather than the most convenient. Sometimes there is no substitute for a more collaborative exchange. And sometimes the topic is too sensitive to remove inflection and facial expression from the exchange. And partners in particular need to work harder than ever to arrange more “face time” opportunities with one another. It creates the glue which can bind partners together through the difficult times.”
There is no question about it. E-mail is the most efficient business communication tool to date. However, it is not always the best tool.
Recently we declared an e-mail-free week to reinforce the importance of face time. Team members were asked to limit use of e-mail to those needed to deliver attachments. For everything else, they were to pick up the phone or walk down the hall.
It worked. E-mail dropped drastically and folks were reminded about the value of face-to-face communications.
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Filed under Policies/ Procedures by Tom Collins