May 12, 2006
Eight Key Result Areas for Law Firms
Peter Drucker identified the eight areas that every business must address through its objectives and control systems. The eight key result areas are:
1. Customer Satisfaction
2. Productivity
3. Innovation
4. Resources
5. Management Development and Performance
6. Employee Attitude and Performance
7. Public Responsibility
The excellent law firm will set key result goals for each of these areas. It will develop strategies and tactics to achieve its goals. It it will develop methods for measuring actual results against the goals with an objective of making additional changes as needed to achieve and maintain its goals.
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Filed under Planning by Tom Collins