March 31, 2009

Martindale-Hubbell Connected Launches Networking for Lawyers

2:27 pm

Social networking has evolved significantly from pressing the flesh at boring seminars and dinner events to the online world of LinkedIn and other such sites, and at LexisNexis we’re proud to be a part of that world now.    Today marks the launch of Martindale-Hubbell Connected.

At Redwood we have always endorsed the idea of business development from within – it’s easier, faster, and less expensive to bring in new business from existing clients than to pound the pavement in search of new clients, and given today’s economic client, this is even more important.  However, the cost effectiveness of online networking can change that equation.   The opportunity to connect online – in a private, authenticated network – with General Counsel and other legal professionals across the globe through existing trusted relationships is one key to the success of business development in a time of budgetary constraints. 
Martindale-Hubbell Connected combines the largest global resource of legal contacts - more than one million lawyers and law firms around the world - with social networking technology to create a dynamic, authenticated network enabling corporate counsel and private practice attorneys to uncover new relationships and trusted referrals, share information and insights, and to identify their connection to firms, corporate legal departments or other lawyers.
To join Martindale-Hubbell Connected, lawyers can visit www.martindale.com/connected. We’ll see you over there soon!

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March 30, 2009

LEVERAGE: Friend or Foe of Maximized Profits per Partner?

8:21 am

There has been a significant amount of debate on the subject of leverage over the past few weeks, and there appears to be some passion around the concept. Articles have attempted to show that it does not work, while others tout its value. My belief is that regardless of economic conditions, more leverage is better than less leverage if the end goal is generating the maximum possible Profit Per Partner ($PP).  

In order to discuss leverage, it is important to establish some groundwork, so that we can build examples to illustrate key points. 
All examples discussed assume 100% utilization unless otherwise noted. There are many variables in the leverage equation, so in order to keep things orderly and understandable some of the variables, such as utilization, will be kept fixed until it makes sense to free them up.
Leverage is defined in several ways depending on who is discussing it. For this discussion we don’t get into specific leverage ratios, so a standard mathematical definition isn’t required, however, we do need to establish the upper and lower extremes of leverage. 
The lower limit of leverage (ie. the least leveraged) is a firm that is made up of one partner and no associates. The maximum Profit per Partner ($PP) that can be generated in this case is however much the one partner can bring in. 
In order to determine the upper limit of leverage (ie. the most leveraged a firm can be) we need to consider the main constraint that limits leverage, managerial effectiveness. There are other relevant constraints that limit leverage but for now we are assuming that we can find associates to hire and offices for them to sit in. Managerial effectiveness is simply the measure of how many people each level at a firm can manage effectively while still delivering on their other responsibilities. In our examples we are assuming a partner can effectively manage 3 Sr. Associates, and a Sr. Associate can effectively manage 1.3 Associates and 1.7 Jr. Associates. When a firm is structured so that each level is managing their effective maximum number of subordinates and they have in place all levels that are applicable (ie. Partner, Sr. Assoc., Assoc., Jr. Assoc.), the firm is considered fully leveraged and will be generating the maximum possible amount of $PP. 
Why is this true? Because each incremental non-partner employee will bring in some incremental $PP given that their billing rate is higher than their cost rate and utilization is at 100%. This structure has the maximum number of employees bringing in their maximum $PP contribution, which generates maximum possible $PP. This is the upper limit of $PP, the upper limit of leverage and I refer to it as the “Managerial Maximum”. If firm structure was viewed in the shape of a pyramid (shown below), it would be the size and shape that maximizes $PP. There would be no other size or shape (ie. structure) that could deliver more $PP and in fact, most changes to the structure would negatively impact $PP. 
Note: There are a variety of reasons why this theoretical “Managerial Maximum” may not ever be reached, but it provides a yardstick to measure other potential structures against. Regardless, given 100% utilization, more Leverage will generate greater $PP than will less Leverage.
The above pyramid displays the organizational structure that will generate the greatest $PP given sufficient hours demanded to deliver 100% utilization. But what happens when hours demanded declines and the firm can no longer maintain 100% utilization? This situation is what many firms today are facing and there are two conceptual approaches to how they can handle this. In both approaches, firms are attempting to better match their supply of legal work to the newly lowered demand for legal work.
Approach #1: De-leveraging
This is the approach that most firms have chosen during these down times. In de-leveraging, a firm pulls work back from some levels (and reduces headcount) in order to keep other levels fully utilized. In this example and in reality, it is usually the case that the higher on the pyramid a fee earner is, the more $PP per hour they are generating. That is, a Sr. Associate will generate more $PP for an hour worked than an Associate will, etc. Because this relationship exists, the optimal approach to leveraging is to always have work done by the highest level in the organization and only push it down to lower levels after higher levels have reached capacity. And when de-leveraging, the optimal approach is to pull work back from lower levels first in order to keep higher, more profitable levels fully utilized. 
Note: This exercise is ignoring the impact of billing rates on demand for hours and the fact that legal work is not always fungible, but in the interest of gaining a conceptual understanding in a perfect world, this is how a firm would roll out and roll back leverage.   
In the pyramid below, the color of the lowest level has been changed to indicate the removal of work and the reduction in headcount. This approach to leverage, both increasing and decreasing will generate the maximum $PP possible, for the hours demanded, for the group of existing Partners. 
As I have explained the optimal approaches to leveraging and de-leveraging, I have been very careful to emphasize that optimal leveraging will maximize $PP for existing partners. Earlier in this blog I had presented a theory that the upper limit of $PP would be achieved only when a firm was leveraged to its “Managerial Maximum” and any deviation from this point would deliver lower $PP. Therefore the approach that most firms are taking, de-leveraging, is taking these firms further away from their “Managerial Maximum” and as a result they are leaving incremental $PP on the table. Later this week I will propose a strategy (Approach #2) that will permit firms to match their supply of legal work to existing demand while also chasing the more profitable “Managerial Maximum” and will permit them to recapture some of the $PP they left on the table when they de-leveraged. In the meanwhile, I welcome your comments.
–Scott Nickerson
Scott is an analyst in the Redwood Think Tank.

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March 24, 2009

Too Good To Be True

3:04 pm

Shortly after I graduated college I had just been dumped by college sweetheart, was not happy with my original career choice, and my billfold was getting smaller and smaller as the country was in a recession. Safe to say I was in a bit of a quarter-life crisis and my confidence was slightly south of nothing.   That said, within my larger circle of friends I had noticed and briefly met a girl whose beauty was so striking that the room stopped every time she walked in. I and my friends…and pretty much everyone else thought there was no way she would ever be interested in a guy like me. I am no Brad Pitt to say the least.  Yet to my surprise she started to actually pursue me (That should have been the first sign that there was clearly something wrong with her). On our first date we went to a bar and I remember immediately hearing whispers from other male patrons about how in the world a loser like me could be with a gal like her. Those whispers made me feel pretty good, important even.

Now here is the reality. Within five minutes of that date I realized that this girl had so much baggage that even United couldn’t lose it all. In addition every time I talked with her I wanted to claw my eyes out. Even my friends who at first thought she was a knockout quickly changed tune and told me I was a moron for dating her. Every moment was full of drama, I could never make her happy, she messed with everyone’s mind, had a temper that would make Chuck Norris cry, and Chuck Norris can’t cry. My billfold was not only gone but would not feel the touch of debt free cash for quite some time. I still bang my head against the wall every time I think of those days.    Why did I date her??? Why would I have subjected myself to that torture??? Well, reflecting back, it was because I was on the rebound, I didn’t have many other prospects at the time, my self esteem was way down,  the whispers made me feel like a somebody, and I just didn’t have the skill yet to pick the right people to date.
 
Now that I have bored you with part of my dating past there is a reason why I bring this up in a law blog. Travelling from firm to firm I have heard many stories about risky clients that have been taken on within the recent past.   Some of these clients promised big returns on contingency cases, yet even though the likelihood of success was slim the firms took on that work. Why you may ask? Well, in this down economy where attorneys are starved for hours worked the mere chance that maybe just maybe they could win made them take on the matter.   How did it turn out? Nine times out of ten, just as you would expect. Resources were poured into the case, the firms played with house money and at the end of the day there was absolutely no return.  
In other cases I have seen very risky clients being brought in who not only have poor payment history but are demanding the world when it comes to fee arrangements and terms of payment. Again the primary reason is that work is down and attorneys need hours. Right now in many minds any hour is a good hour. Sadly this is a major problem that needs to be addressed. Just like I was down in the dumps after college, so too now are many firms. Self esteem is low after a downturn in growth, layoffs of peers, and pressure to bring in any originations. Yet the idea that any work is good work is simply false. As my colleague Bo Yancey recently mentioned, understanding the opportunity for the firm with respect to what the client is offering is essential for long term sustainability. A lot of firms would be better off not taking any of this overly risky work and focusing their efforts on identifying prospects, (most likely internal ones) that can help get acceptable work for lagging practice areas until while dust clears. 
We know all too well how hard this economic downturn has hit not only the legal industry but the industries that firms serve. It is a depressing time for many of us, but we still have to keep our wits about us and make the right decisions. I made the mistake of taking on a very risky venture in my dating past.   Not only that but even after I knew it was a failure I kept it going for months afterward. I challenge firms to not make a similar mistake and analyze your intake process. Try your best to make the right decisions on clients despite the pressure for originations. Finally, if you realize you made a big mistake, correct it as quickly as you can before you drain additional resources. I’d like to think that my billfold would be twice as big now if I hadn’t made the choices that I did. Perhaps the same can be said for many firms ten years down the line, long after this recession.  
–Russ Haskin
 Russ Haskin is Director of Consulting for Redwood Analytics/Lexis Nexis

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March 10, 2009

The Lost Measure: Cost of Capital – Stress Test Your Firm

12:13 pm

When I started working with law firms in 1999, I used to have heated (and futile) debates about the importance of the time value of money in assessing firm (or practice, billing lawyer, etc.) performance.  My argument was simple.  Take the law firm business model to any venture capitalist and pitch them: “I have a great business for you.  An illiquid minority position in a talent-based, service business with few tangible assets, subject to capital calls.  What do you think?”  The scenario provoked a lot of chuckles.  When I then suggested that the minimum necessary return for that scenario was probably north of 50%, outrage ensued.  Cash, after all, was cheap (multiple people suggested Libor as a cost of capital) and easy to get.  Collections were predictable.

I think it’s time to revisit the argument.  Of course, interest rates today are even lower.  Capital, however, is scarce from both internal and external sources.  Moreover, the risk component to working capital, the largest component of most firms’ capital base has dramatically changed.  For years, Redwood has utilized a model of “discounting” outstanding A/R based on historic collection patterns versus different points of the aging curve.  This has allowed firms to more quickly grasp and manage the devastating impact of aging receivables.  I think the time has come for more aggressive modeling.  At a time when corporate America is scraping cost savings from anywhere they can get it, in a buyer’s market for legal services with utilizations tanking and with rising unemployment (including among lawyers), I think the time has come for law firms to utilize the same sort of “stress tests” being run elsewhere.  Can my firm survive 85% or even 80% collection realizations?  What if these are combined with 30/60 day extensions?  What is the impact on my working capital?  Where is my point of “no mas”?  In my example below, under a “Perfect Storm” scenario, the firm has tested a deterioration of realizations and an extension of cash collections and has seen a total decrease in available working capital of $20 million plus an incremental $4.5 million of capital costs.
I believe firms that incorporate cost of capital assumptions this way will be better prepared to deal with adversity, and I suspect all who do so will come to the same conclusion that I have.  Namely, that the cost of capital for firms is much higher than most realize and that the firm would be very well served by aligning the reward/punishment components of its compensation schemes with much higher costs.  These higher costs can provide a measure of protection firms need in today’s climate.

–Norm Mullock

Norm is the Redwood Product Champion for LexisNexis. Since 1999 Norm has helped firms of all sizes deploy solutions that reduce the effort needed to produce existing analyses and enhance firm performance.  

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March 9, 2009

RFP’s: A Necessary Evil

2:58 pm

As we’re all aware, in today’s economic climate there is a big focus on cost reduction.   It’s no surprise, then, that RFP’s are being used with even greater frequency by purchasers of legal services. The concept is not new, but the extreme focus on price across a large percentage of those companies probably is. For law firms, this is not a happy consequence. Law firms incur significant expense by simply responding to RFP’s, with no guarantee of work at the end of the process. Of course, a primary reason for companies using RFP’s to begin with is to get the lowest price across all parties—which means that the “winner” of the RFP may not be getting profitable work. In an RFP process, it’s not a guarantee that the lowest price will get the business, but it’s nearly certain that “bidders” with pricing substantially above the lowest prices will be eliminated quickly from consideration.

It’s useful for law firms to have a framework around which to operate when responding to RFP’s. The numbers and margins can vary by geography, by area of law, or by the scale of the engagement, but specific parameters must be kept in mind and applied. Questions that must be answered to help shape the context of any response include:
For existing clients:
  • What would losing this business mean to firm or practice group utilization?
  • How long has the firm been working with this client? How deep is the relationship? How many partners are involved?
  • Is the current contribution margin on this client acceptable? How quickly does the client pay, and has there been a material shift in payment patterns recently?
  • What is the context in which we should consider this RFP? Is the client unhappy with the work product the firm has provided? Are they simply looking for the lowest price? Are they happy with our firm, but simply looking for a better price? Did we begin working with this client through success in an RFP?
The best way to deal with RFP’s is to avoid them altogether, and the stronger and deeper the relationship with a client, the better chance a firm has of doing just that. Redwood Analytics has conducted research that indicates, not surprisingly, that clients with more than one senior partner who are actively engaged with a client are much less likely to stop working with that firm. (Another, perhaps more surprising finding, was that discounting, or lack thereof, was not a factor in the longevity of client relationships.) 
Given today’s focus on expense savings, multiple high level relationships may not be enough to avoid having to enter into the RFP process. Once there, a firm must decide how important this work is. The impact on utilization, and contribution to overhead and profit, should be paramount in determining how aggressively to respond from a pricing standpoint. Additionally, a firm must put the work in the context of future opportunities for the practice area(s) affected. The more robust the practice area, the less beholden the firm is to low margin demands (taking scale into consideration). 
For prospects or dormant clients for whom the firm wants to re-engage, the baseline criteria are in some ways the same, but with a different context:
  • What is the financial opportunity that this work represents? What does our bottom line pricing model look like?
  • How much do we need this work? Are there resource utilization issues this might solve?
  • Does this client offer work that we really want to do? 
RFP’s always must be viewed in the context of existing and future forecasted resource utilization. The better the current situation and the future pipeline looks like, the higher the bottom line offered can be. Factors like size of client and the strategic opportunity of a client or piece of work will come into play, but if firms understand their utilization issues, and have a clear picture of how competitive they are willing to be on price, firms will avoid accepting work that is unprofitable. Of course, if firms continually lose work (and worse, existing clients) to RFP’s because of poor pricing, they need to look at their relationships, service levels, and pricing assumptions more closely. 
In the end, firms and clients are best served working closely together to understand each other’s needs and values, and arrive at pricing structures that fit up with the value delivered. This can only be achieved over time, with commitment from both sides. It can’t be accomplished through concepts like RFP’s, which measure only cost and work best when applied to commodity products. While RFP’s are supposed to allow those using them to compare “apples to apples” with cost as a differentiator, not all businesses sell fruit. Service levels, client-specific knowledge and “win-win” pricing can’t be achieved or measured through an RFP. To the extent that RFP’s can be avoided with existing clients, firms should do so, even if it means proactively providing pricing concessions. For new work, firms should take a rigorous approach to pricing and matter planning, and be disciplined in not going below a “floor” margin. If firms can do that, while accurately factoring in their utilization to the equation to reach an acceptable margin, they should be able to gain work that fits within their existing parameters for pricing and margin.
–Bo Yancey
 Bo Yancey is the Director of Professional Services at Redwood Analytics. He leads a team of consultants who provide practical advice to law firm leaders interested in using analytics to manage the business of law.

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