May 6, 2007

Attorney Billing and Collection Cycle

1:17 pm

I spent a good bit of time in the exhibit booth during last week’s ALA conference in Las Vegas. Just about every fourth attendee was an administrator from a law firm using software. One of those had read some of my posts dealing with and the benefits of faster billing and better collection efforts. They wanted to see something that could help them in their effort to encourage improved billing attorney performance in these areas. The team member they were talking with used the company’s new Active Information application to create the report shown below.

The report not only gives the viewer a quick snapshot of unbilled and billed-but-uncollected fees, but it shows the average days that each billing attorney is taking to bill and then collect from their clients.

Now here is the important part: all the viewer has to do is highlight and click on a field in the report to see the details. Click on WIP over 90 days and view the clients, then matters, and then the transactions that represent those unbilled items. Likewise, click on A/R and view the bills that comprise the billed-but-uncollected balance.

It is one thing to get a snapshot report like the one above. But converting that into actionable information is a different story. A report can show you a problem, but you can’t do anything about it unless you can get at details to identify the reason for the problem. That is what makes Active Information so valuable. The information is actionable. You can spot a problem and then drill down to its source so you can do something about it.

Why should firm leaders have to waste digging through traditional reports that just tell them what has already happened when they can start getting targeted actionable information in time to change the outcome? If you are not a law firm, talk to your software vendor to find out if they have anything with similar . If not, you might check into Handshake Software. Handshake, a Alliance Partner, has similar and works with both and non- software.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income contact National Sales Center at 877/377-3740, e-mail info@juris.com or go to www.Juris.com.

 

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January 4, 2007

An Organization for Law Firm Rainmakers

11:26 am

Did you know that there is an organization devoted to selling law firm services?  Not marketing, mind you, but sales—one-on-one …rainmaking!

 

LSSO, Legal Sales and Service Organization, was formed in 2003.  You can become a member for $595 with annual dues thereafter of $495. Members gain access to LSSO resources for who recognize that business and client development skills must be cultivated to successfully sell legal services and retain clients.  Its RainDance Conferences boast a stellar faculty of sales and services experts with the experience and to help develop competitive, effective sales and service strategies and tactics.  You can register for the June 12-14 conference being held at the Four Seasons Resort and Club in Dallas, Texas by going to the organization’s web site.

 

Morepartnerincome.com is sponsored by , Inc.  For information about ® products and services for increasing law and partner income, go to www.Juris.com.

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November 14, 2006

Attorneys Can Clear Airport Security without Delay

11:12 am

If you don’t know about Clear Registered Travelers, listen up. The service is currently available only in a limited number of airports, but if Steve Brill, the founder of American Lawyer and Court TV, has his way, it will be coming to an airport near you soon.

The service is available in Orlando, and I became a registered traveler earlier this year. I did that first by going to the web site www.flyclear.com and completing the application. To complete the registration, however, I had to visit a Clear kiosk to have my fingerprints and retina scanned. That can only be done in airports with the Clear service. At the time I became a member, Orlando was the only airport with the service. Enrollment is now open in Terminal 7 at JFK and in the Cincinnati, Indianapolis, and San Jose airports, and there is more to come.

Is becoming a registered traveler worth it? You bet it is—or at least it is for me. On Wednesday, November 8, 2006, I was the featured speaker at a managing partner breakfast hosted by the ALA. The Sam Sneed restaurant in the heart of downtown Orlando doesn’t usually open for the breakfast but did so to accommodate the 52 .

After the event, I headed for the airport to catch a Southwest flight back to Nashville. I had two shots—a plane departing at 10:40am and one at 3:20pm. I made it to the airport by 10:00 that morning. The security line was a mile long. There was no way I could have made the 10:40 flight going through the regular security line. However, I did make that flight with time to spare because I was a Clear Registered Traveler. Bypassing the normal security lines, I entered the Clear kiosk, put my finger on the scanner, looked into the lens that scanned my retina, and was immediately cleared to go through a special, no waiting security line for the usual body scan and carry-on x-ray. THERE WAS NO DELAY! Now that is the way to fly.

You can read more about the enterprising Steve Brill in an article by Daniel Gross in Slate titled End of the Line.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income, go to www.Juris.com.

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October 31, 2006

Law Firms Succeeding on Purpose

11:24 am

that set objectives, , and hold people accountable outperform others. And the difference is big. Partners in the top performing 25 percent of midsized earn twice as much as those in the next highest 25 percent.

That was one of the points Stephen Collins, , Inc. CEO, made in his opening remarks before the 300 at the 21st annual educational conference of Users International Group on October 27, 2006.

There are two ways to be successful—by accident or on purpose. Accidents do happen, but accidental success seldom lasts. You lose at life’s lottery just as quickly as you win. What is the old saying—“Easy come, easy go.”

Lasting success is achieved through purposeful determination. The steps for building long-term success as a law firm are the same as those followed by other well run businesses:

  • Engage in structured
  • Have leaders agree on
  • Practice budgeting and goal setting
  • Engage in benchmarking and competitive intelligence
  • against budgets, goals, and
  • Lead through constant communication
  • Hold people accountable:
    • Recognition
    • Compensation
    • Promotions
    • Terminations

Magic happens when people pursue a common set of goals bound together by a core set of beliefs—but it doesn’t happen by accident.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income, go to www..com.
 

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October 28, 2006

What Will Determine Your Law Firm's Future?

11:09 am

The international users group for is having its annual educational conference in Nashville, Tennessee, as I write. The conversation among the 300 covers a lot of ground. However, whenever you bring together people involved with the business side of there is one topic that always comes up—“what partners are not doing."

Here is a David Maister quote that partners would do well to recite as the opener for every partners' meeting:

“What you do with your determines your current income, but what you do with your nonbillale (investment) time determines your future.”

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income, go to www.Juris.com.

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October 16, 2006

Getting a Handle on Billing Attorney Write Downs

10:25 am

Recently I participated with a number of in a roundtable discussion of issues they are dealing with. An issue shared by most dealt with write downs of by the billing attorney before the bill even gets out the door of the law firm. The national consulting firm , Inc. referred to such write downs as “Invisible Expenses” because, in many firms, they go unaccounted for.

One attendee indicated that last year his firm initiated a policy that the managing partner had to approve any write down above a certain amount. As the attending partner explained, “There is always an explanation—since I’m not the responsible attorney, how can I second guess that billing attorney?”

Approval mechanisms seldom work. But there is something that will. Require any write down to have a Reason Code and then track and report those reasons and the amount of the write down. Don’t create many codes—just a few. For example:

We blew it

Associate took too long

Planned associate development activity

Exceeded client expectation

Relationship building

always improves performance. By tracking and reporting write offs, reason patterns are disclosed. Why does one billing attorney write down bills for “exceeding client expectations” at a significantly higher rate than other ? Why do we make adjustments repeatedly for the same clients? Why are multiple billing writing down the hours of the same associate because that associate took too long?

You can’t second-guess individual by responsible , but you can identify patterns, and that will lead to an improvement in billing .

PS: You can always add a code or two to center in on problem areas. For example, if you have a high volume of “associate took too long” write offs, you might temporarily expand that code into several that better explain why they took too long. Once the area is in control, remove the excess codes. Too many codes can hide the trees in the forest.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income, go to www.Juris.com.
 

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October 9, 2006

Law Firm Value, Partner Compensation, and Continuity

10:44 am

On September 21, 2006, played host to its managing , a roundtable discussion between . What was on their minds?

Talent (attorney) retention

Motivating to do right

Problem

Collection speed

While not on the list, the subject that dominated discussions regardless of the topic was compensation. Compensation seems to be both the root of the problem and the suggested solution to virtually every management issue in the law firm.

One of the said it better than I could have. I have to paraphrase since I did not make an exact recording of his comment. Prior to joining the law firm, he had worked in the corporate world. He said that everywhere else the focus was outward, on opportunities; in the law firm everything always turns internally—to compensation.

Compensation is a motivating force, but it is also the destructive force that ends the lives of many midsized firms.

The day before the forum, I attended a symposium on benchmarking. A speaker from Austria showed the a chart of the aging Austrian attorney population. It illustrated the same time bomb about to explode in our country. Our existing midsized firm partners are nearing retirement. Many of those are looking to post-retirement payments from “their” law firm to partially finance their retirement. The young guys are looking forward to the compensation benefits the old guys have been enjoying. They aren’t so enthusiastic about sharing the rewards of their labors with retired partners.

The developing demographic crisis may force a new model among that finally separates the issues of ownership and compensation much like what is taking place in the U.K.—the UK no longer even limits ownership to .

Under the prevailing U.S. law firm model, is that which is left over in a law firm after paying all expenses other than partner distributions. In the rest of the business world, it doesn’t work that way. In other types of businesses, an owner who also works in the business receives compensation for his or her effort, and that compensation, like salary payments to non-owners, is treated as a business expense. What is then left over after all expenses, including their own compensation, belongs to the owners—the shareholders. However, it represents risk income rather than payment for effort. That risk income (profit) can be distributed in proportion to ownership or accumulated to finance growth in the business.

Moving to such a model could solve a lot of issues. It means that new owners (partners) are investors with an investment expectation and retirees (selling investors) can expect to benefit from the increase in the value of the business during their tenure.

Deciding on the salary portion of payments to partners and the business valuation isn’t easy, but the owners of closely held businesses and the key employee owners of those businesses agree to acceptable numbers all the time.

First, let's deal with the salary side.

Start with the notion that every job has value. The newcomer to that position will earn about 80 percent of the incumbent that is fully experienced in the position. The compensation of the long-timer who continues to increase their effectiveness in the position can continue to increase up to 120 percent of the value. The range could just easily be 70 percent and 150 percent. The point is that there is a minimum and a maximum job value level.

If competent associates in your area earn $100,000 annually, your newest associate will earn about $80,000 and your seniors $120,000. From time to time, the 100 percent value has to change for inflation and competitive reasons. This is a simplified example. In real life, tax associates might have a different job value than an associate without a specialty; or, you might have one job value for associates with 1 to 3 years of experience and another for those with 4 to 8 years of experience.

Staying with our $100,000 associate value example, what should the salary value for a partner be (excluding any distribution as an owner or required capital contribution to fund growth and/or to recover losses)? The recent ® Law Firm Economic Survey indicated that the average is around $250,000. That, I might add, is also the compensation level earned by in the second quartile. In other words, that is the level for firms that are neither the best nor the worst. We have to pick something, so let’s set the job value of a competent partner at 2.5 times the value of a fully competent associate.

The job values in our example for fully competent and experienced incumbents would be as follows:

Associates: $100,000, ranging from $80,000 to $120,000

Partners: $250,000, ranging from $200,000 to $300,000

Now we have to deal with equity. Associates moving to partners would have to buy in. That means that while their salary may jump significantly upon making the move to partner, a portion of that higher compensation will go toward the buy-in over 3 to 5 years. Who does that buy-in go to? It goes to existing owners giving up some ownership share to the newcomer, or it funds additional growth of the firm, increasing the value of the business for all of the owners.

How do you value the ownership? If the firm was selling (merging), the value would be determined through negotiation. For the purpose of passing the firm from generation to generation, we need to just pick a method that all the parties can accept. Generally, the value used for passing on minority interest is a discounted value—it is likely to be 75 percent to 50 percent of what the business value might be if 100 percent of the business was being sold. For the purpose of determining value, you could use any of several following methods, including the following:

  • Book value (Assets less liabilities) computed on an accrual basis so that the collectable value of work in process and accounts receivable is included
  • Some percentage or multiple of “fee” revenue
  • Some percentage of the pretax profit after all salaries, including the “salary” portion of

Each of the above methods has its negative and positive aspects depending in part on whether you are a buyer or seller. Rather than pick any one, I suggest you use all three methods and average them. I will leave it to you to apply this approach to your firm, but here is a formula that you can refine for your particular case:

  • Book value (assets less liabilities) computed on a cash basis plus 90 percent of billed but uncollected fees and expenses less than 120 days old and 70 percent of unbilled fees and expenses less than 90 days old.

Plus

  • Annualized “fee” revenue for the current year plus the fee for the prior two years divided by three for an average of the three years. That average is multiplied by a factor. I suggest a multiplier of 1 for most cases. If the firm depends on a small number of clients, the percent should be lower, .75 for example. If no one client accounts for 10 percent of the business, it could be higher, 1.25 for example.

Plus

  • Income before taxes and interest (after all expenses including the salary portion of ) times a multiple of 5. Reduce this value by any interest-bearing debt. In computing this number, use the higher income of the most recent year ended or the average of the annualized current year plus the two immediate prior years. For this purpose, partner salaries can be imputed using 2.5 times the average associate’s salary.
  • In the final step, average the above three values by dividing by three.

Right, wrong, or approximate, you now have a value for admitting new partners and buying out the retiring partners consistent with the rest of the business world. Ideally, you will have an option to make the buyout payments over a three- to five-year period.

PS: The above replaces origination credits to retiring partners. The two concepts are not compatible. You can’t do both. Post retirement origination payments are substituted for equity buyout payments that are based on the “going concern value” of the law firm.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income, go to www.Juris.com.

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July 24, 2006

Test the Effectiveness of Your Law Firm Brand

10:26 am

I mentioned in a prior post that “branding” seemed to be on everyone’s lips at the June Los Angeles Law Firm Business Forum organized by ALM. One of the stronger educational segments was titled “Know Thyself: Marketing and Brand Strategies.”

Each of the four faculty members responsible for the session emphasized the necessity of a among as the starting point for developing a branding strategy.

Branding is about communicating a clear image of who you are. The typical, unbranded law firm has multiple personalities. Different partners have a different image of where the firm is and where it should go. It is this dysfunction that branding programs attempt to cure. Branding has become increasingly important as firms turned to institutional marketing as a replacement for ineffective and inconsistent attorney rainmaking.

Faculty member Merry Neithlich is a partner with Extreme Marketing. She provided with a simple test to assess a firm’s brand distinction. To grade yourself, score 3 points for ‘yes’, 2 points for ‘I don’t know’ and 1 point for ‘no’.

1. My firm has discovered what differentiates us from others in our field of practice.
2. My firm’s distinction is recognized by all of our clients.
3. My firm’s distinction has value to our clients and prospects.
4. All partners, associates, and staff at the firm are aware of our distinction.
5. My firm’s distinction is clearly communicated to prospects in conversations, proposals, etc.
6. My firm’s distinction is clearly communicated in our marketing materials.
7. My firm’s distinction is scripted and used consistently.
8. We routinely survey client service delivery preferences to gauge and maintain our brand’s relevance.
9. My firm’s pricing strategy is based on our clients’ perception of our value.
10.My firm’s brand of lawyering receives adequate marketing support.

According to Neithlich, your branding grade based on this test is as follows:

A: 24-30 points—You are on the right track.

B: 15-23 points—Your distinction is still a little blurry.

C: 9-15 points—You are average, but that translates to “commodity”.

Other members of the faculty for this Branding session included Allan Anderson with Ropers Majeski, Alison Larson with Schopf & Weiss and Taedra Kogan with Thompson FindLaw.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income, go to www.Juris.com.

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June 27, 2005

Generation X

10:58 am

Stephen Collins, President of , Inc., and I were discussing the events of The 2005 Southeastern Managing held June 7 in Atlanta, Georgia. Stephen was part of the faculty of the Remsen Group event.

An issue raised by many firms is the question “how to deal with Generation X associates?".  Apparently most felt that the work ethic had changed, yadda, yadda, yadda. 

Being on the leading edge of Generation X, Stephen was surprised at the concern. He reports that “the more we discussed the topic, the more apparent it became that this was a perception issue more than reality.  You know the routine — when I was your age we walked 20 miles to school, in the snow, uphill, both ways, barefooted."

What did come out of the conversation was the by that you don’t have to guess if associates are doing what is required.  Use the technology you have to and to alert you when an associate is not pulling his or her weight, is currently unassigned and available, and/or isn’t turning in his/her hours on time.

Actually, most are not behind in terms of technology.  They are behind in using what they have; they are behind in “applied management”.  I try to stay away from commercials, but managing the firm's resources (associates and ) will become much easier later this summer when ® releases its new tool for managing , supervising and the firm’s .  This business intelligence tool gives the attorney a drill-down, graphical field of view over their area of responsibility.  You can tell at a glance what is happening and isn’t happening related to target. I think it is the first time that managing and supervising are getting a tool that gives them information in time to change the outcome, rather than just analyze “why” after the fact.

Generation Xers are not slackers.  In fact, they are uniquely independent to the point that some would say they lack traditional employer loyalty.  They include a high percentage of entrepreneurs.  Among the non-entrepreneurs, they easily transition from one employer to another.  Comfortable with computers and the Internet, they tend to work smarter and more confidently rather than harder and pressure driven.  If you think Generation X has been a challenge, get ready for Generation Y.  They are just entering the professional labor pool and have their own unique traits. Later postings will discuss more about Generation Y.

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June 8, 2005

Planning Moderator

12:19 pm

I previously posted “The Structure to Structured Planning”.  If you have not read that posting you might want to read it now.  This posting deals with the moderator’s approach during the planning session.  There are two main approaches for conducting sessions.  One is the Brainstorming approach and the other is the Process.  I favor the latter.  Both require someone from the outside or a planning team member to be the moderator.

The Brainstorming process during the opportunity section would go like this:  “ For the next 30 to 45 minutes (and without discussion or making any judgments), let’s list on these flip charts every opportunity we can think of to improve our law firm from the standpoint of partners, employees, clients, etc.”  That is done in rapid open forum.  The moderator begins to reduce the list.  For example, the moderator might ask the group to classify each item as one that would have a major, moderate or insignificant impact on the firm.  Moderate and insignificant items would be left for another day.  would then be asked to rank the impact of the remaining list, eventually reducing the list in an effort to uncover the opportunities with the most impact on the future success of the firm.  Remember, one of the reasons for the planning process is to get the entire team unified behind the main things on which the firm will concentrate.  That doesn’t mean they are the only things the firm will do.  The organization will likely accomplish little if it doesn’t concentrate on something.

The second approach, which I prefer, works like this.  I would ask each planning team member to write down what he/she think would be our best 10 opportunities for increased performance and health of the firm during the planning period ahead (a three- to five-year period).  Once every team member has completed his/her task, I would ask them to number the items on their list from 1 to 10.  The item given the number 1 ranking would be the best opportunity.  I would then ask them to draw a line between items 5 and 6 on their list.  I would go around the room asking each member for his/her number one item.  If the next person's number one item had already been mentioned, they would give me their number 2 item, etc.  That process would continue until the top five items for each of the participants were among the listed items on one of our flip charts.  This process builds the confidence of planning members because those participating in the process discovered there is a lot of commonality among their lists.  Planning is a discovery process.  Sometimes it is the discovery of the obvious; sometimes a new light bulb goes on.  The similarity of the list illustrates that planning is going on continually, not just when the planning team assembles off site or in a conference room.  Sometimes the planning process just makes it possible for the organization to work together to go where they already thought the firm should be going.

Now, with everyone’s top 5 items listed, the moderator will ask the team to rank the entire list of items (probably 12 to 15 items).  After they have done so, the moderator tallies the results.  I use several methods, but the simplest is a show of hands.  “Who has this item listed as their number one?”  I would move to the next item and ask again, “Who has this item as number one?”  Repeat the process for the planning team members' number two items, etc.  Generally you need to run through the list no more than 5 times to see a clear pattern.  Most midsized firms will limit its Main Thing opportunity list to 3 to 8 new main opportunities.  These are the biggies: getting out of the practice area, developing a new practice area, shutting down an office, acquiring expertise in employment law, upgrading the firm’s business system, revising the firm’s compensation system, implementing a system for measuring client satisfaction, revising the compensation system to include mentoring as a part of the computation formula.  Implement a program to increase the firm’s leverage from 1.1 to 2.1, implement a training program, and install a mentoring system to increase utilization of new associates in their first year, etc.

Planning is a discovery process.  Sometimes it is a discovery of the obvious and sometimes it breaks new ground.  The one thing you can count on is that we are far more likely to get there if we know where we are going and how we are supposed to get there.  I refer to that as "I65 North".  I65 North is a reminder that the law firm business is a journey and that the leadership’s job is to get all of the firm’s people traveling in the same direction.

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