May 9, 2008

Law Firm PEPP "Bubble" To Burst?

12:00 am

Since 2000, law firm PEPP (profits per equity partner) have increased on average 11% for Amlaw 100 firms and 8% for Amlaw 200 firms.  Some observers fear that, like other markets that have sustained growth periods at or near double digits in the past 10 years, the law firm partner profit "bubble" may soon burst as well.

Looking at Amlaw 200 data, PEPP increased by 2% in 2001.  In 2002, the increase was 7%.  2003 saw an increase of 11%, 8% in 2004 and 2005, and 10% in 2006.

This increase doesn't only apply to Amlaw 200 firms.  Looking at the differences from 2005 and 2006 for the top respondent firms in the Law Firm   by Inc. and , respectively (the only two years available), firm PEPP increased 11%.  It is likely that most firms in the mid-market and small market increased incomes by respectable if not similar percentages over the same period.

What can you do to prepare for a stunt in the growth (or decline) of PEPP?  posted an article May 5th  on his Adam Smith Esq., titled A "Bubble" in PPP? that looks at some short term ideas to help "mitigate the downward trend" and predicts a change in the las firm over the long term:

Short term ideas:

  • Redeploy in troubled to healthier ones;
  • Use the opportunity of "shared pain" with your key clients to get closer to them;
  • Adroitly stand by while the normal waves of attrition take their toll;
  • Build or at least safeguard capacity in selected that you anticipate will emerge strongly from the downturn;
  • And always, always, keep a sharp eye on costs–although, truth be told, you don't have much material flexibility here. You're not moving your offices to Brooklyn and you're not paying less than market for partners and associates.

Long term predictions:

  • the , lamented by many but eliminated by few, will eventually replaced with a more "value-based" model, though MacEwen stresses that he is not "holding [his] breath" on this;
  • the traditional associate/partner model changes to include more non-equity partners and more contract ;
  • at least fundamentally, "the core processes by which manage cases and deals must and will change" (ie, more project management, more team philosophy centered around practice groups to become more efficient).

Ultimately, MacEwen believes that due to increased demand (at least for Amlaw 100 firms), finding work won't be the problem.  However, he sees the traditional model as being unsustainable based on the limits placed on things such as productivity (>2,400 hours?), rates (>$1,000 per hour?)and realization (>100%?).  Because of this, if PEPP does suffer a downturn for an extended period of time, the long predicted changes to law firm dynamics may happen.

If this occurs in large , it is incumbent on smaller firms to adapt quickly.  The predictions above are all point towards efficiency that allow firm profits to increase through efficiency rather than increased rates and worked hours.  Much has bee written about the "unmanageability of law firms".  Despite this, firms have continued to make exceptional profits - due in no small part to their enviable margins.  With good management, can see profits that far exceed anything that firms receive currently.   And if partner profits start decreasing, your firm will be in crisis -  just as it is not a good idea to go to the grocery store on an empty stomach, it isn't a good time to contemplate an overhaul in processes during a crisis.

Much of the allure of smaller firms is quality service at a lower price.  Some large firm partners charge rates in excess of $1,000 per hour.  If large firms realize they can offer similar services at lower prices and still increase profits, smaller firms can be squeezed out of the marketplace.

Think Walmart.  As Walmart entered the scene, small businesses were unable to compete based on their lack of purchase power.  Walmart could offer more product selection at a lower price.  Home Depot and Lowes did the same to small hardware stores.  The small shops that survived did so by using their secret weapon - customer service and personal engagement.  Still, you won't find many of these shops who don't struggle on a monthly basis and have to watch as their clients often come to them for advice, then go to Home Depot to buy the big-ticket items.

For small and mid-size firms to compete in this changed environment, they will have to embrace workflow efficiencies that meet or exceed that of the larger firms - and use their "secret weapons" of personal engagement with clients and responsiveness.  However, without the fundamentals of an efficient business in place, your firm will suffer under the weight of your processes.  

There will always be individual clients available, but more dependable sources of income often come from business clients and their leaders.  These clients are already demanding more cost certainty.  If larger firms are able to provide this value to business clients first at a price that isn't so different than yours, your firm may be in trouble.

The time to act is now.

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Filed under Management, Planning, Policies/ Procedures, economic outlook by Brian J. Ritchey

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April 10, 2008

Cash Flow An Important Metric For Law Firms

12:00 am

No matter how much you work, until you convert it to cash it is worthless.  The average days in the law firm cash flow cycle (from worked to collected) is 169 (source:  2007 Law Firm from ).  Shortening your cash flow cycle has a positive impact to liquidity and thus your cash flow cycle should be measured.

 

There are two that need to be measured:  days to bill and days to collect.  Determining these numbers on a timekeeper level identifies those timekeepers who are efficient and those who aren't.  The opportunity then is to set a standard and work towards compliance by all timekeepers.

 

What is this standard?  It depends on the area of practice.  Many insurance companies just won't pay under 60 days of accepted electronic invoice and will only accept these invoices quarterly.  In this case, 150 days isn't so bad.  Some areas of law (many domestic relations situations come to mind)  should, by default, be prepaid.  Any work in process should be billed immediately and applied against the prepayments.  In these cases a cash flow cycle of 60 days should be cause for concern.

 

Tools such as from ' Active Information can help you track this key performance indicator so that you can improve your liquidity. 

 

We have begun taking submissions for the 2008 Law Firm .  If your firm is interested in participating, please contact Brian by clicking here.

 

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Filed under Blog, Cash Flow Issues, Technology by Brian J. Ritchey

March 25, 2008

Spring 2008 Managing Partner Advocate Is In The Mail - And Online

12:00 am

The Spring 2008 Managing Partner Advocate is in the mail.  Highlights include an interview with a managing partner from a Louisiana firm and an article from a tax attorney on the tax implications of a withdrawing member of the firm.  Like our past issues, the Spring '08 Advocate is full of articles focused on increasing income as well.

The Managing Partner Advocate is a complimentary publication for (and soon PCLaw) clients, but is available for free to anyone requesting a subscription.  To be placed on our mailing list, please click here to send an email request.

Registered users to this may also download the Advocate from this site.  To download, please visit the downloads page by clicking here.  If you haven't already registered, it is free and gives you access to downloadable files and now the Managing Partner Advocate. 

We have begun taking submissions for the 2008 Law Firm .  If your firm is interested in participating, please contact Brian by clicking here. 

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November 30, 2007

A New Host for morepartnerincome.com

11:37 am

An Attorney, a prolific writer and an experienced advisor to , Brian Ritchey was selected to succeed the retiring Tom Collins as the host and Chief Contributing Editor for morepartnerincome.com. He also takes over as the Editor in Chief of the Managing Partner Advocate, a bi-monthly publication focused on issues affecting law firm managers.

Brian Ritchey, previously a Regional Vice President for , Inc., became part of the Division of upon the purchase of by in July 2007. He actively practiced law for 7 years in a firm in Birmingham Alabama. Brian was recruited away from his practice early in his career to join a leading case management company and spent a year working as a liaison between and software developers to provide customized case management solutions to clients. He went back to private practice in 2000, but was lured away again to join the team in 2005 where Brian used his knowledge of law firm dynamics to help partners, directors, shareholders and legal administrators manage their firms’ practice through the utilization of technology, strategy and process.

Brian obtained his J.D. from Cumberland School of Law after attending the University of Alabama for his undergraduate degree in English. He was admitted to the Alabama Bar in 1997, is licensed and in good standing with the Alabama Bar, the U.S. District Courts of Alabama for the Northern, Middle and Southern Districts as well as the 11th Circuit Court of Appeals.

Brian will transition into his new role over the next six weeks. Readers can expect to continue to see posts of Tom Collins and other authors as well as those of its new host. The ’s mission continues to be providing information to law firm leaders that will enhance partner income. That objective is achieved by doing the right things right. When you do everyone wins including clients and non-partner members of the firm.

Morepartnerincome.com is sponsored by ®. For information about products and services for increasing law and partner income contact National Sales Center: 877/377-3740, e-mail info@juris.com or go to www.Juris.com.

 

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May 23, 2007

Disaster Preparedness for Law Firms

10:30 am

Shortly after posting Wild Weather, Fires, Floods Threaten Law Firms, I received an e-mail from Ed Poll telling me about a new publication he has authored. The special report, Disaster Preparedness & Recovery for , is scheduled for release in June but can be ordered now. According to Ed, the book draws on the work of more than a dozen firms that came together after 9/11 to create a recovery template for their firms.

Ed wrote the following about his new book:

Disaster planning is one of the most specialized, most overlooked, and most vital business planning endeavors. The goal is to develop a recovery strategy to get your firm up and running again and thus ensure its survival. This volume gives you the critical steps, including:

  • The essentials of a comprehensive recovery plan
  • How to create a team to plan the firm’s response
  • Where legal ethics and disaster planning intersect
  • Must-dos to safeguard and support your people

You can order Disaster Preparedness & Recovery for Law Firms in advance of its June 2007 distribution date for the prepublication price of $47.00.

Ed Poll, J.D., M.B.A., CMC, advises and their leaders on , business development, and financial matters. He is a nationally recognized coach and the author of a widely read series of practical guides for . His advice has benefited national, regional, and local . Ed is unique in that he has long-term experience in both business and law. For more about Ed or his consulting enterprise LawBiz®, visit his web site or the blog Ed hosts.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income contact National Sales Center: 877/377-3740, e-mail info@juris.com or go to www.Juris.com.

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May 18, 2007

Three Out of 60 Tips for the Attorney

10:31 am

One never goes home with plans to use all 60 hot tips and gadgets from those "60 ideas in 60-seconds" conference sessions. But there are always at least three you can’t wait to try. As I was cleaning out my C drawer, I ran across my notes from last year's Wisconsin Bar conference on Technology. Here are my three from the 60 Tips session at that conference:

 

  1. The marker-shaped spot remover Tide to Go® actually works! Keep one of these $3 items in your office, at home, and packed for the road.

 

  1. Conducting satisfaction surveys has never been so easy, so professional, or so inexpensive. Go to http://info.zoomerang.com .

 

  1. My favorite tip is the Two Out of Three Rule. All clients/matters should have a minimum of two out of the following three attributes:

    1. Interesting and challenging matters

    2. People you enjoy

    3. They should pay you

 

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income contact National Sales Center:

877/377-3740, e-mail info@juris.com or go to www.Juris.com.

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May 16, 2007

Rain Dance for Lawyers

10:02 am

I mentioned it some time ago, but it is worth reminding readers that there is an annual conference dedicated to driving law firm sales and building client loyalty. The annual RainDance conference is organized by The Legal Sales and Service Organization (LSSO). The 2007 conference is being held at the Four Seasons in Dallas, June 12th through the 14th.

Check out the agenda and the Association’s web site. Membership in the LSSO and the conference are worth your consideration.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income contact National Sales Center: 877/377-3740, e-mail info@juris.com or go to www.Juris.com.

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May 4, 2007

Law Firm Mobility Technology That Finds Time

10:39 am

While at the ALA conference in Las Vegas, I had lunch with Varsha Bhat, President of PensEra Knowledge Technologies. PensEra is a , Inc. Alliance Partner. It is their TimeKM™ technology that is at the heart of the mobility component that turns BlackBerrys®, Palm®s and Microsoft® Pocket PCs into an extension of their system. There are already over 10,000 submitting time and expenses using the TimeKM mobility service.

One of the things Bhat is always quick to point out is the quick return on investment experience when they equip their with PDA devices like the BlackBerry along with TimeKM, either directly or as part of their system. She talks about “new found time”. For example, an attorney might receive a cell phone call while driving and talk with a client for 10 or 15 minutes. In many firms, there is a good chance that time will never make it into the law firm’s billing system. With TimeKM, the time is captured and with a click it is automatically available for billing by the firm. Instead of a phone call, it could have been e-mail that reaches an attorney at a theatre as he or she is waiting for the performance to start. The attorney can respond to that e-mail and at the same time enter the time worked. Again, with no further action by the attorney, that time is automatically available for billing by the firm. Bhat’s team puts it this way: "It is as simple as…Work, Click, Bill.“

Before considering any other benefits, found time makes mobility a no-brainer from a financial point of view. According to the TimeKM folks, the typical attorney finds two to three hours per month in new time from periods in the day and week that they usually consider to be downtime.

However, there is more to the story of found time than just billable work captured during an attorney’s downtime. For example, 94 percent of surveyed users reported that it helps them stay in control of e-mail. Imagine the difference of arriving in the office without that long list of unopened e-mail to attend to. Ipsos-Reid, one of the top 10 research firms in the world, reported that surveyed firms averaged 53 minutes per day of recovered productive time. Put that in your bonnet - almost an hour per day per fee earner.

The key is that TimeKM’s approach doesn’t force the attorney to change his/her behavior. It doesn’t push accounting and administrative functions from the back office to the attorney. It lets the attorney capture the time and it makes that available to the attorney’s assistant or the firm’s administrative staff to validate. Or the timekeeper can fill in the details after the fact. The objective is to first capture the time and make it easier for the attorney to do that as the work is performed.

Capturing time at the point work is performed is becoming more standard. It speeds up billing and gets money in the firm’s bank account faster. The benefits go beyond the direct financial impact. More and more firms are being called on the carpet as a result of the imperfect memory of their legal professionals. If you don’t capture your time as the work is performed, you are not going to get it right. That leads to client-mandated adjustments and rejected bills. And, those memory lapses can be viewed more seriously. Billing abuses make great headlines, and there are always people out there who love to turn an imperfect memory into something bigger. The way to reduce that risk is to equip the firm’s professionals with the tools to capture time as the work is performed.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income contact National Sales Center at 877/377-3740, e-mail info@juris.com or go to www.Juris.com.

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Filed under Technology by Tom Collins

May 2, 2007

Staying in Touch Is the Key to Rainmaking

10:31 am

Lawrence and Jill Rose Kohn, writing in the April/May 2007 issue of Law Practice, explained that “Staying Connected” gives those entering the an edge up. Why? It gives you the edge because “staying in touch” is the performance secret of successful rainmakers.

It is so simple! It is so basic! Rain happens when you stay in touch with colleagues, acquaintances and all those with whom you have had business contacts. The idea is to never waste a relationship. Yet, it happens every day as get caught up in day-to-day fires and demands of a law firm. It happens because as our career and social contacts put us in touch with more and more people, our prior relationships fade into the past.

At least that is what happens if you fail to do one simple thing—keep records and use them. An old proverb says the best time to plant a tree is 20 years ago; the second best time is today! If you are not using a database to keep up with the people who can become clients, referral sources, or your promoters and sponsors, the second best time to do it is today.

If your firm doesn’t already have an enterprise level contact management system like ContactEase, you can encourage them to make the investment in one. But don’t wait another day. Go online and purchase a product for your own individual use. Two frequently used and inexpensive products include Act and Goldmine. I prefer Goldmine, but you can’t go wrong with either and they are both less than $200. You can also find other similar products by searching for "contact management software" on the Internet.

Morepartnerincome.com is sponsored by , Inc. For information about ® products and services for increasing law and partner income contact National Sales Center at 877/377-3740, e-mail info@juris.com or go to www.Juris.com.

 

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Filed under Marketing by Tom Collins

April 25, 2007

CRM and the Client-Focused Law Firm

10:41 am

Over at when they talk about customers (and prospects), they call them “THE FORCE”.  If you are a Star Wars™ fan, you know that the Force flows throughout the universe influencing all things.  It is an apt description of law firm clients—those the law firm exists to serve.  Law firm clients are the law firm's only source of revenues. They give the law firm an opportunity to produce results for the benefit of .  May the Force be with you!

 

As basic and fundamental as that concept is, lag behind the business world when it comes to CRM, Customer Relationship Management.  Many have confused CRM with software.  It is not.  Naras Eechambadi,  CEO of Quaero (www.quaero.com), a marketing performance management and technology services company, recently wrote, “When CRM efforts ‘fail’, it is often because companies look to technology to provide a silver bullet and are disappointed when it fails to deliver.”  In a separate article, Dick Lee, founder and principal of High-Yield Methods, went further: ”If we've learned anything over the past 15 years, we've learned that successful CRM starts with customer-centric business strategies. Plus we've also learned that technology does not enable strategies directly; rather, technology enables business processes that implement strategies. All we have to do is get these basic facts straight—and "get it" that we don't even talk technology until we fully address strategy and process.”

 

CRM is a state of mind.  It is a strategy.  It has to be an unshakable mindset at the top of an organization and must be widely accepted throughout the organization as cultural core belief. It can not be compartmentalized or delegated. Francis Buttle, an Australia Professor at the Macquarie Graduate School of Management, put it this way: "CRM is, of course, a cross-functional business discipline. It sits nowhere, but it belongs everywhere. It could be claimed by marketing, IT, operations or strategy subject-matter experts, but it is generally owned by no one."

 

The organization must first believe that its purpose is to serve the interests of its clients.  If it unabashedly does so, then it will achieve success and reap the benefits.  All decisions and all processes have to place the client’s interest first.  You can not do that effectively unless the organization’s systems place the client at its center, and that is what CRM software is designed to help the firm do by keeping track of firm-wide client activity and sharing that information organization-wide.

 

A key is to understand that CRM software is only a tool in support of the law firm’s customer-focused strategy. The strategy comes first.  Software like ContactEase™ available from Alliance Partner Cole Valley Software, Inc. comes next.

 

Morepartnerincome.com is sponsored by , Inc.  For information about ® products and services for increasing law and partner income, go to www.Juris.com.

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